Jobs

Fancy being part of our team? Check out all of our current opportunities!

 

Adventure Parc Snowdonia Surf Snowdonia launched in August 2015 and we have since established ourselves as one of the most exciting adventure destinations in the UK. We are now evolving our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub. Our plans for 2019 also include a new offsite adventure offer which will encourage our guests to explore the beautiful landscapes that we’re lucky enough to have right on our doorstep. Guest Services Job Description Key responsibilities and tasks include

  • Deliver an exceptional customer service experience
  • Maintain great communication with other departments
  • Make sure the phones are answered promptly
  • Replying to emails, voicemails and call back messages
  • Dealing with a huge and varied range of customer enquiries
  • Forwarding customers to the correct department via the switchboard
  • Identifying and booking customers onto the correct wave for their skill/experience level
  • Checking customers in for their booked sessions or accommodation
  • Taking payments on the PDQ machines and cash handling. Cashing up at the end of the day
  • Updating customer records
  • General admin/office assistance when required
  • Wave Garden control room
  • Occasional retail support 

Skills  – Essential

  • Solid experience in a customer facing role
  • Ambitious, determined, self-motivated with a can-do attitude.
  • Energetic personality with strong communication skills.
  • Ability to think on your feet in a fast paced role
  • Friendly and team player
  • Not afraid to ask questions
  • Willingness to work hard (incl. weekends, bank holidays and evening work)
  • Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week

 Skills – Desirable

  • Knowledge of online booking systems
  • Surf knowledge or interest
  • Other languages (Welsh, Spanish, French, German and Italian)

  Job benefits & perks

  • Discounted food and beverages
  • Discounted retail merchandise
  • Opportunity to learn to surf at the World’s first inland surf lagoon during our designated ‘staff surf’ time

Please note that weekends and holidays are our busiest period and your working week will reflect this on a rotational basis.  

We have opportunities qualified for surf instructors to teach learners of all abilities on our world-first waves. As part as our surf academy, you will be teaching surfers of all ages with varying levels of experience. Surf instructors must hold current, valid ISA Level 1 and 2 surf instructor qualifications, as well as an SLSGB surf coach life saving/beach lifeguard certificate. As well as holding the relevant qualifications, we’re looking for instructors who share our commitment to great customer service, are flexible, punctual, organised and efficient. If you are friendly, enthusiastic and motivated to work as part of a great team we’d love to hear from you. Please email your CV and a covering letter to n.mccavish@adventureparcsnowdonia.com

We have opportunities qualified for lifeguards to be part of our brilliant surf academy team. You will be responsible for all aspects of lagoon and water safety including inductions, safety briefings and lagoon lifeguarding. Lifeguards must hold a minimum of a current, valid beach, surf or pool lifeguard certificate (RLSS, NARS or similar). You must have experience working in a recognised surfing centre or swimming pool. As well as holding the relevant qualifications, we’re looking for team players who share our commitment to great customer service, are flexible, punctual, organised and efficient. If you are friendly, enthusiastic and motivated to work as part of a great team we’d love to hear from you. Please email your CV and a covering letter to n.mccavish@adventureparcsnowdonia.com

Closing Date: Open Job Type: Full-time Contract Surf Snowdonia launched in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We are now evolving our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub and outdoor pump track. Our plans for 2019 also include a new offsite adventure offer which will encourage our guests to explore the beautiful landscapes that we’re lucky enough to have right on our doorstep. JOB PURPOSE We’re looking for an energetic and experienced manager who shares our passion for adventure and customer service. The role will be working in a dynamic environment and be responsible for ensuring efficient running of all facilities and machinery on site that are so key to our business operating smoothly and safely. This role will require excellent communication skills and attention to detail with the ability to work as part of a team as well as working alone. MAIN DUTIES AND KEY RESPONSIBILITIES

  • Ensure the efficient and consistent running all mechanical and electrical elements of the site.
  • Service and repairs to the Wavegarden technology and its supporting facilities.
  • Maintaining and servicing the other facilities on site including the buildings and grounds of the site.
  • Managing the water quality of the Wavegarden, liaising with the authorities in regards to the results.
  • Running staff training and refresher training throughout the season for the maintenance team.
  • Ensuring safe practices are carried out by the maintenance team at all times.
  • Scheduling and programming the work flow of the maintenance team. Signing off hours and holidays.
  • Writing SOP’s and risk assessing jobs and talks around site.
  • Liaising with consultants and external contractors to maintain equipment and facilities on site outside of the maintenance teams expertise or remit.
  • Stock management of all parts, equipment and tools. Ensuring proper storage of parts and components.
  • Budgeting and planning of repairs for the year and future maintenance periods, reporting this into the directors of the company.
  • Managing parts associated with all maintenance to ensure consistent running throughout the season preventing machine down time wherever possible.
  • Proper recording of all returns and other official records with external partners such as NRW etc.
  • Manage the teams PPE and the proper use of this PPE.

EXPERIENCE WITH

  • Industrial automated machinery.
  • Inverter drives.
  • Water quality.
  • Water pumps.
  • Hydraulics
  • Planned maintenances programmes and IT systems.
  • Creating SOPs.
  • Risk assessments and method statements.
  • Microsoft Office based programmes.

SKILLS AND UNDERSTANDING NEEDED

  • Problem solving.
  • Team organisation.
  • Literacy
  • Sound communication skills (will need to deal with our customers and professional partners and consultants).
  • Project management.
  • Able to work at height.

QUALIFICATIONS

  • NVQ Level 3 or equivalent qualification in mechanical or electrical engineering.
  • IOSH or equivalent/higher qualification in H&S.
  • HNC in Mechanical or Electrical engineering (will consider NC)
  • Full driving licence holder

DESIRABLE

  • PADI or other diving qualification.
  • Welsh Speaker.

Please note that weekends and holidays are our busiest period and your working week will reflect this on a rotational basis. If you are passionate about working in an inspiring and creative environment, please send your CV to info@adventureparcsnowdonia.com

North Wales is fertile ground for some of the best food and drink in the UK and we are proud of the high quality of our food and beverage offer. We pride ourselves on great hospitality, and we’re fortunate to have a brilliant f&b team to look after our visitors and guests. We are now recruiting for food and beverage team leaders to help to lead our team as our exciting 2019 season – our first as Adventure Parc Snowdonia – gets underway. We’re looking for experienced and talented individuals who are highly organized, have a great eye for detail and share our commitment to excellent customer service. As team leader, you must be able to lead and motivate your team, show excellent communication skills, and bring out the best in your co-workers. You will manage a small team on a day-to day-basis, supporting the food and beverage manager. Duties will include cashing up at the end of your shift. Adventure Parc Snowdonia is one of the UK’s flagship adventure destinations. As well as working in a beautiful, world-class environment, staff benefits include access to surf sessions and adventure activities. You will be provided with your uniform. To apply please send your CV to j.stubbs@adventureparcsnowdonia.com Closes 20th March 2019

Here at Adventure Parc Snowdonia we pride ourselves on our great hospitality and commitment to excellent customer service. We’re fortunate to have a brilliant f&b team to help us look after our visitors and guests. We are now recruiting for food and beverage coordinators to be part of the team as our exciting 2019 season – our first as Adventure Parc Snowdonia – gets underway. We’re looking for experienced and energetic individuals who are organized, have a great eye for detail and share our commitment to excellent customer service. As food and beverage coordinator, you should have excellent communication skills and work well under pressure. Ideally, we’d like you to have some team management experience too. Duties will include keeping f&b areas clean and tidy at all times, ensuring that we maintain our 5-star food hygiene standard. To be considered for this role, you must have a minimum of two years’ experience. Adventure Parc Snowdonia is one of the UK’s flagship adventure destinations. As well as working in a beautiful, world-class environment, staff benefits include access to surf sessions and adventure activities. You will be provided with your uniform. To apply please send your CV to j.stubbs@adventureparcsnowdonia.com Closes 20th March 2019

Here at Adventure Parc Snowdonia we pride ourselves on our great hospitality and commitment to excellent customer service. We’re fortunate to have a brilliant f&b team to help us look after our visitors and guests. Would you like to be part of it? We are now recruiting for food and beverage assistants to be part of the team as our exciting 2019 season – our first as Adventure Parc Snowdonia – gets underway. We’re looking for experienced and energetic individuals with a positive outlook and a can-do attitude. As food and beverage assistant, you must be well presented, have excellent communication skills and work well under pressure. Perhaps most important of all is that you share our commitment to excellent customer service. Your duties will include customer service as well as keeping our f&b areas clean and tidy. Adventure Parc Snowdonia is one of the UK’s flagship adventure destinations. As well as working in a beautiful, world-class environment, staff benefits include access to surf sessions and adventure activities. You will be provided with your uniform. To apply please send your CV to j.stubbs@adventureparcsnowdonia.com  Closes 20th March 2019

North Wales is fertile ground for some of the best food and drink in the UK and we are proud of the high quality of our food and beverage offer. We pride ourselves on great hospitality, and we’re fortunate to have a brilliant f&b team to look after our visitors and guests. We are now recruiting for a head chef to help us shape and deliver our offer as our exciting 2019 season – our first as Adventure Parc Snowdonia – gets underway. We’re looking for a natural leader who has excellent communication skills and knows how to inspire and motivate their team. This is a high-volume, fast-paced environment so it is essential that you are highly organized, able to ensure consistent quality in all food produced, and have a great eye for detail. You should share our passion for Welsh produce and fresh, healthy food. As well as leading our team in the kitchen, you will be a support to our food and beverage manager, with duties including menu planning and control of stock and waste. Adventure Parc Snowdonia is one of the UK’s flagship adventure destinations. As well as working in a beautiful, world-class environment, staff benefits include access to surf sessions and adventure activities. You will be provided with your uniform. To apply please send your CV to j.stubbs@adventureparcsnowdonia.com Closes 20th March 2019

North Wales is fertile ground for some of the best food and drink in the UK and we are proud of the high quality of our food and beverage offer. We pride ourselves on great hospitality, and we’re fortunate to have a brilliant f&b team to look after our visitors and guests. We are now recruiting for a sous chef to be part of our dynamic kitchen team as our exciting 2019 season – our first as Adventure Parc Snowdonia – gets underway. As sous chef you will be a key support to our head chef, in what is a high-volume, fast-paced environment. It is essential that you are highly organized, meticulous, and able to ensure consistent quality in all food produced. We’re looking for someone who has excellent communication skills and will be able to motivate and lead their co-workers. Duties will include ensuring our kitchen maintains its 5-star food hygiene standard. Adventure Parc Snowdonia is one of the UK’s flagship adventure destinations. As well as working in a beautiful, world-class environment, staff benefits include access to surf sessions and adventure activities. You will be provided with your uniform. To apply please send your CV to j.stubbs@adventureparcsnowdonia.com Closes 20th March 2019

North Wales is fertile ground for some of the best food and drink in the UK and we are proud of the high quality of our food and beverage offer. We pride ourselves on great hospitality, and we’re fortunate to have a brilliant f&b team to look after our visitors and guests. We are now recruiting for a chef to be part of our dynamic kitchen team as our exciting 2019 season – our first as Adventure Parc Snowdonia – gets underway. As chef you will be able to demonstrate a high level of attention to detail and a can-do attitude to your work. This is a high-volume, fast-paced environment, so it is essential that you are highly organized with your time. You should have excellent communication skills, a can-do attitude and work well as part of a team. Your duties will include ensuring our kitchen maintains its 5-star food hygiene standard. Adventure Parc Snowdonia is one of the UK’s flagship adventure destinations. As well as working in a beautiful, world-class environment, staff benefits include access to surf sessions and adventure activities. You will be provided with your uniform. To apply please send your CV to j.stubbs@adventureparcsnowdonia.com Closes 20th March 2019  

Surf Snowdonia launched in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We are now evolving our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub.

Our plans for 2019 also include a new offsite adventure offer which will encourage our guests to explore the beautiful landscapes that we’re lucky enough to have right on our doorstep.

Job Description

Key responsibilities and tasks include

* Deliver an exceptional customer service experience

* Ensure customers receive the correct kit – wetsuits, boots, hoods, gloves etc

* Ensure all kit is returned, cleaned and dried

* Keep the kit room and Surf Academy organised, clean and tidy

* Maintain great communication with other departments

* Dealing with a range of customer enquiries

* Greeting customers for their booked sessions within the Surf Academy

Skills – Essential

* Good experience in a customer facing roll

* Ambitious, determined, self-motivated with a can-do attitude.

* Energetic personality with strong communication skills.

* Ability to think on your feet in a fast paced role

* Friendly and team player

* Strong organisational skills

* Willingness to work hard (incl. weekends, bank holidays and evening work)

* Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week

Skills – Desirable

* Surf knowledge or interest

* Welsh speaking

Salary, benefits & perks

* Up to £8.25ph dependent on age

* Discounts off food and beverages

* Discounts off retail merchandise

* Opportunity to learn to surf at a world-first inland surf lagoon during our designated ‘Staff Surf’ time

Please note that weekends and holidays are our busiest period and your working week will reflect this on a rotational basis

Job Type: Temporary

Surf Snowdonia launched in August 2015 and we have since established ourselves as one of the most exciting adventure destinations in the UK. We are now evolving our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub. Our plans for 2019 also include a new offsite adventure offer which will encourage our guests to explore the beautiful landscapes that we’re lucky enough to have right on our doorstep. Role Purpose To work as part of the Adventure Parc Snowdonia Guest Services team providing an excellent customer and sales service to all customers and assisting all other departments within Adventure Parc Snowdonia whenever necessary. Role Dimensions The role entails working within a team to deal with customer enquiries via phone, email and live chat at our Adventure Booking Centre. Reporting Line You will report directly to the Reception and Bookings Team Manager. Principal Responsibilities

  • To actively respond to customer phone, email and live chat enquiries
  • To complete customer bookings for our range of Surf, Adrenaline Indoors and Adventure Concierge adventures
  • To contact customers when required with updates on their bookings
  • To promote and upsell all Adventure Parc Snowdonia adventures to our customers
  • To deliver excellent customer service at all times

Essential Requirements and skills Skills  – Essential

  • Strong experience in a customer services role
  • Ambitious, determined, self-motivated with a can-do attitude.
  • Energetic personality with strong communication skills.
  • Ability to think on your feet in a fast paced role
  • Friendly and team player
  • Not afraid to ask questions
  • Willingness to work hard (incl. weekends, bank holidays and evening work)
  • Flexibility to work a range of shifts over 7 days per week

  Skills – Desirable 

  • Experience of working in a contact centre environment
  • Sales experience
  • Knowledge of online booking systems
  • Surf knowledge or interest
  • Other languages (Welsh, Spanish, French, German and Italian) 

Job benefits & perks

  • Discounted food and beverages
  • Discounted retail merchandise
  • Opportunity to learn to surf at our world-first inland surf lagoon during our designated ‘staff surf’ time

Please note that weekends and holidays are our busiest period and your working week will reflect this on a rotational basis.  

Adrenaline Indoors Coordinator vacancy

Permanent role, 40 hours per week, £9.25 per hour

About us:

Surf Snowdonia launched in August 2015 and we have since established ourselves as one of the most exciting adventure destinations in the UK. We have recently rebranded to become Adventure Parc Snowdonia and we’re now evolving our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors. Our plans for 2019 also include a new offsite adventure offer which will encourage our guests to explore the beautiful landscapes that we’re lucky enough to have right on our doorstep.

The role will involve working in a dynamic environment and being responsible for the supervision and safe running of all activities within Adrenaline Indoors, ensuring customers receive an outstanding experience and level of customer service.

Your duties will be:

  • Supervise the operation during absences of the Adrenaline Indoors team leader for all activities within Adrenaline Indoors
  • Support the recruitment and training of the team.
  • Supervise, coach and monitor the team appropriately, providing regular feedback and help them to develop ‘best practice ‘ in customer interaction.
  • Challenge all existing systems and methods looking for efficiencies and safer practices where suitable.
  • Support monitoring and maintenance of equipment and kit for all activities.
  • Maintain a tidy and proper working environment for all staff and customers.
  • Ensure safe and appropriate running of all activities, leading from the front and demonstrating the best way to deliver ‘the perfect session’.
  • Deliver refresher training.
  • Support recording of all training, certification and other administration.
  • Support management of all first aid and accidents within Adrenaline Indoors. Ensure accident reporting in co-ordinance with Adventure Manager and Adrenaline Indoors Team Leader.
  • Support new and exciting team building activities for group bookings.
  • Support management of the rota in absence of the Adrenaline Indoors Team Leader.
  • Supervise staff uniform and ensure staff are always representing the company in the correct way.
  • When required, instruct on all adventures.
  • Any other duties as required.

 

Essential Requirements and skills

  • Interpersonal skills that enable you to work with people at all levels.
  • The ability to motivate others.
  • Communication skills that allow you to inform and advise others clearly.
  • Problem-solving skills.
  • Initiative and the ability to offer new ideas.
  • Good time-keeping skills.
  • Personal commitment to improving your own knowledge and skills.
  • Excellent communication and leadership skills.

Desirable skills

  • Understanding of adventure activities and its culture.
  • First Aid qualification.
  • Experience of supervising a team of 30 plus staff.
  • Valid CRB.

What will I receive in return?

As an Adrenaline Indoors Instructor you will receive comprehensive training and support, benefits include your uniform, free or discounted access to all Adventure Parc Snowdonia adventures, the opportunity to learn to surf at a world-first inland surf lagoon, food and beverage discounts at our restaurant, discounts on retail merchandise, discounts from our business partners and the opportunity to work in a fun and supportive environment in a stunning location.

 

How do I apply?

Please send your CV and a short covering letter to Kieran Russell at K.Russell@adventureparcsnowdonia.com

Wave forecast: perfect - every 90 seconds!

What people think of us?

4.5/5 – Trip Advisor

4.5/5 – Facebook reviews

4.6/5 – Google reviews

8.6/10 – Booking.com

 

© Adventure Parc Snowdonia Ltd trading as Surf Snowdonia and Adventure Parc Snowdonia. Adventure Parc Snowdonia Ltd is a company registered in England and Wales with company number 8220978. Registered office: 21 Oakland House, Hope Carr Road, Leigh, Lancashire, WN7 3ET

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